AJS conducted a survey and this is what we found…

31 May 2023

The dreaded survey. You know the deal – “would you be willing to participate in a survey at the end of this call? If so, press #1 now” …. And beep. None of us ever press #1.

Needless to say, we were extremely surprised by the response we got when we set out to conduct our own survey – “if you had a magical Genie on hand, what would you ask it to do (as far as legal software is concerned)?”

So, first and foremost we would like to give a big shout out to all our amazing clients who participated in our survey – thank you for your efforts, for your participation and most of all for thinking outside the box. We received some truly great ideas.

Secondly, a special shout out goes to our winner Legne Stoltz from Gert Nel Attorneys Inc who won R5000 in cash as well as a R5000 donation to the SPCA. Thank you Legne! Your comment sparked a rather lengthy discussion, which led to some fantastic brainstorming.

To sweeten the pot, we also awarded lucky draw prizes of R1000 each to 10 random participants.

What did we learn from the survey?

The purpose of a survey – after all – is for a company to gather information, as well as the thoughts, opinions and feelings of their clients, which they can then use to take appropriate action.

That’s exactly what AJS sought to do.

And it turns out that our clients provided us with some genuine pearls of wisdom – seemingly small ideas which sparked bigger (and sometimes quite animated) discussions around the ideas. For us, once the seed was planted, our ideas just kept on growing and growing. A lot of these ideas can be attributed to the information gleaned from the survey. Obviously.

The ideas put forward were so helpful that we have decided to log all of them onto our roadmap – the map that will get us to where we see ourselves heading to. There were many ideas. Great ideas. And while we cannot promise every idea will be implemented, they are all most certainly on our radar. We are excited about what the future holds for us – and our clients.

We are also happy to report that some of the ideas suggested by our clients relate to features we already have available on AJS. Some of these features can be seen in our latest articles, which can be read here and here.

It’s not that we can sit back and chill – like everything is taken care of. No. But what we are saying is that we really do listen to our clients. We always have. Which is why some of the features users would like the Genie to add to AJS are already available to them.

For those clients who are unsure of everything AJS has to offer – and we acknowledge that it can happen so please don’t fret. There is so much that AJS does, so many features and added value, that not everyone knows where to start – we will be contacting you (in due course) to help point you in the right direction…. Which we are so happy to do!

After all, AJS doesn’t just provide exceptional products, we offer incredible customer support as well.

This is the perfect opportunity to remind our clients that….

You know how whenever you get something new, you read the manual or (in our particular instance) attend the free training? Sure, when something is shiny and new, we are all super excited to find out exactly how it works so we can get cracking. But the thing is, it’s ok to continue the learning process. Long after the new thing has lost its shine.

As far as our online training is concerned, we suggest that you don’t think of it as a “once-off” thing, something you do only at the initial take-on. Our products are constantly evolving and improving. As such, there’s no harm in keeping up to date with the improvements and enhancements so that you can use your AJS legal accounting and practice management software to the best of your ability.

In this regard, we invite you to make use of our unlimited free online training. Even if you are a seasoned AJS user, you may learn a thing or two about our new features, those that have been added (and enhanced) since you were first onboarded.

We also have manuals and instructional videos that can be easily accessed via the AJS Support menu – help at the click of a button (just the way we like it). And if you are unsure of how or where to access this, feel free to give us a call. We are here to help you!

Lastly, to ensure all our clients are on the same page as us, we supply a list of highlights and release notes on every upgrade. It’s a good idea to take a gander at those list of highlights – you may even spot your request to the Genie in there.

The thing that is quite evident (especially after conducting this survey), is this – we listen to our clients. We take what they need, and we make it happen. And by doing so, we continue to improve on a product and service offering which is the absolute best in the business.

This is something we take pride in – continuing to improve for the betterment of our customer base. We think that – objectively – that says something about who we are as a company. Always willing to grow, always there to support and always there to offer a guiding hand. If it’s needed.

We are sure you will agree that AJS offers something that’s more than just software…. We offer the whole package.

Get-in-touch with us if you have any questions about what we have set out above. Alternatively let’s see how we can take your software solution from good to phenomenal. Also, if you don’t yet have any software supporting your legal practice, don’t worry. We are here to help you from scratch too.

Because AJS always has your back!

See also:

• AJS makes your law firm great!
• Certain sections of Legal Practice Act in effect
• How AI-powered legal assistance is changing the game
• Don’t get left behind: The benefits of automating your FICA process

(This article is provided for informational purposes only and not for the purpose of providing legal advice. For more information on the topic, please contact the author/s or the relevant provider.)