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Support service levels: What’s the big deal?

If you have not been following along, this is the 4th article in a series of articles dealing with service levels in tech contracts. With the first article, we introduced Derick, in-house legal counsel for Vector AI, a rapidly growing tech company. Derick’s journey…

Provided By ContractNinja

by Martin Kotze

Understanding tech buzzwords like cybersecurity mesh

Everything is done online nowadays – whether that is banking, research, storing data, storing passwords, writing fees, drafting pleadings, and even making new acquaintances. Our lives and often our businesses are all online and in the Cloud. That can leave us with…

Provided By AJS

A Guide: System Response Service Levels

This is the third guide in a series of articles dealing with service levels and technology contracts. With the first article, Derick’s journey starts off by...

by Martin Kotze

Understanding tech buzzwords like Composable DXP

Information. Opinions. Marketing campaigns. They’re everywhere. All fields, all industries, every sector has something to say. And they all need an easy way to disseminate...

Navigating the maze of error correction service levels in tech contracts

During Part 1 of SLAs explained, Derick learned the ins and outs of uptime service levels. Armed with knowledge and aided by ContractNinja, he drafted...

by Martin Kotze

Five reasons why you should automate your FICA process

There is no doubt that software and digital solutions have forever changed how businesses manage their regulatory compliance. But what is it that businesses are...

Understanding tech buzzwords like Augmented Reality (AR)

Choices. Choices are a big part of our everyday life. From what we are going to eat to what colour we are going to paint...

Understanding tech buzzwords like AI

In this day and age with the likes of ChatGPT floating around, you are – at least in some way – utilising AI in your...

Sabinet: Empowering SA publishers to unlock the potential of sustainable online publishing

In the digital age, open monographs, edited volumes, and scholarly editions are a proven game-changer, reaching wider and more diverse audiences and fostering broader knowledge...

Preparing for the seasons of a business – Autumn

Autumn – at least in the farming world – is associated with harvesting, with reaping the rewards of sowing the seeds in Spring and looking...

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