The automation of legal services provides for faster, more accurate and cheaper legal services, altering customer expectations. The millennial age demands instant gratification in all service delivery at the lowest cost possible with the least amount of input from themselves.
Design thinking skills are critical in a new age where creativity and simplicity looms. It’s a new skills lawyers should embrace, along with CX (customer experience), as the demands of the market change. By using design thinking tools we learn how to re-think current systems and design creative solutions that answer all these areas, with the customer in the centre.
This masterclass, presented by two leaders in their field, dives into customer experience for lawyers using design thinking, and will equip legal professionals with the skills necessary to appeal to millennials. The workshop will discuss and provide techniques and methods by which customer experience can be enhanced within the legal industry in this age of technological development and AI advancement.
Lunch and refreshments included.
Robert Bloom is the Founder of DesignThinkers Group in South Africa. He works with a leading team of design thinkers in SA to ignite new insights and capabilities. For more on this innovative group, click here.
Julia Ahlfeldt is a certified customer experience consultant who has worked with clients like ABSA, Momentum, Virgin and Cell C locally and American Express, Ross Stores, JP Morgan Chase abroad. For more on her, click here.
These are two speakers you don’t want to miss. Come set your legal team, firm or department on a new trajectory.
The talks will be followed by a harvest table and wine.
Book your ticket for Design Thinking & Customer Experience for Legal Practice by clicking here.