Sandton, Johannesburg: DEBT COUNSELLING CONSULTANT (1 view)

Sandton, Johannesburg: DEBT COUNSELLING CONSULTANT

Minimum Requirements:

-Well presented and professional

-Fully bilingual in English and one other local official South African language (Full proficiency in English required – speak, read and write)

-Matric / Grade 12

-Minimum 1 year Debt Counselling working experience a must (Not Debt Collection experience)

-Experience in dealing with consumers and Credit Providers a must

-Must have a good understanding of the FAQs relating to the Debt Review process

-Good working knowledge of MS Excel and e-mail (Maximus proficiency advantageous)

-Ability to work within SLA’s and towards deadlines

-Clear criminal and credit records

-Strong people and communication skills

-Consumer focus, service orientated, detail oriented with the ability to multi-task

-High levels of stress tolerance and resilience

-Energetic, extroverted, confident, and driven personality

-Strong interpersonal and emotional intelligence skills

-Target driven and strong sales ability

-Active listening skills with the ability to communicate effectively both verbally and in writing

-Self-motivated, results driven and achievement orientated, persuasive and persistent

-Ability to work unsupervised

-Stable employment record a must (no job hoppers, no unreasonable gaps in employment record, long term employment at previous employers etc.)

-Contactable References a must

-Company is situated approximately 1 block from the Sandton Gautrain station (Walking distance)

Duties:

-Debt Counselling duties for Debt Solutions Company

-Telephonic interaction with clients and potential clients with regards to various products and services relating to debt review and financial wellbeing

-Correspond and liaise with clients, internal stakeholders and third parties

-Receiving inbound calls and making outbound calls to educate consumers as relevant on process and next steps

-Checking validity of Form 16 Applications and supporting documents

-Accurately capture customer information for new application processing and confirm accuracy of any pre-populated information on the DC system

-Knowledge of the Debt Review process and relevant documents from Form 17.1 to Form 19

-Accurately capture and save consumer information, including the actual debt balances from COBs received as well as status, being Form 17.1 to Form 19, on the DC system

-Gathering and chasing certificate of balances (cob) and proposal responses

-Handling both Credit Provider and client queries

-Make outbound calls and/or send e-mails to consumers and Credit Providers to follow up on outstanding documents

-Deal with and/or refer terminations to the DC

-Deal with FAQs across service offerings and the Debt Review process

-Update the consumer and credit provider database where applicable

Salary: R 7 000.00 – R 9 000.00 gross maximum (Depending on Debt Counselling experience)

E-mail detailed CV in Word or PDF (not as a link) to [email protected] and indicate the following in the subject line:

– Reference CR1970; and

– Your monthly gross salary expectation in context with market relation.

(Also forward Reference letters and a recent photograph if possible)

APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.

Note: This is a skilled profession. Do not apply if you do not have the relevant Debt Counselling experience.

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