Sandton, Johannesburg: DEBT COUNSELLING CONSULTANT (54 views)

September 9, 2021


Minimum Requirements:

-Well presented and professional

-Fully bilingual in English and one other local official South African language

-Matric / Grade 12

-Minimum 1 year Debt Counselling working experience a must (Not Debt Collection experience)

-Good understanding of Debt Review process a must

-Good working knowledge of MS Excel and e-mail (Maximus proficiency advantageous)

-Clear criminal and credit records

-Ability to work unsupervised

-Stable employment record a must (no job hoppers, no unreasonable gaps in employment record, long term employment at previous employers etc.)

-Contactable References a must

-Company is situated approximately 1 block from the Sandton Gautrain station (Walking distance)


-Debt Counselling duties for Debt Solutions Company

-Telephonic interaction with clients and potential clients with regards to various products and services relating to debt review and financial wellbeing

-Receiving inbound calls and making outbound calls to educate consumers as relevant on process and next steps

-Checking validity of Form 16 Applications and supporting documents

-Accurately capture customer information for new application processing and confirm accuracy of any pre-populated information on the DC system

-Knowledge of the Debt Review process and relevant documents from Form 17.1 to Form 19

-Accurately capture and save consumer information, including the actual debt balances from COBs received as well as status, being Form 17.1 to Form 19, on the DC system

-Gathering and chasing certificate of balances (cob) and proposal responses

-Handling both Credit Provider and client queries

-Make outbound calls and/or send e-mails to consumers and Credit Providers to follow up on outstanding documents

-Deal with and/or refer terminations to the DC

-Deal with FAQs across service offerings and the Debt Review process

-Update the consumer and credit provider database where applicable

Salary: R 7 000.00 – R 9 000.00 gross maximum (Depending on Debt Counselling experience)

E-mail detailed CV in Word or PDF (not as a link) to [email protected] and indicate the following in the subject line:

– Reference CR1970; and

– Your monthly gross salary expectation in context with market relation.

(Also forward Reference letters and a recent photograph if possible)


Note: This is a skilled profession. Do not apply if you do not have the relevant Debt Counselling experience.

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