East London, Eastern Cape: DEBT RECOVERY SPECIALIST (73 views)

East London
September 28, 2021

East London, Eastern Cape: DEBT RECOVERY SPECIALIST

Job Purpose: Provide support to Credit Risk Advisors and team, in order to improve customer cashflow and minimize risk by proactively recovering any outstanding debt, using a variety of approaches and keeping customer informed throughout the process.

Minimum Requirements:

-Presentable and professional (female preferred)

-Fully bilingual with excellent English proficiency

-Matric / Grade 12

-Financial/Legal Qualification advantageous

-1 to 3 years experience in full Debt Collection (not Call Centre Debt Collection), preferably in a legal environment

-Knowledge of legal process regarding Debt Recovery

-Good problem solving and conflict handling skills

-Resilient and tenacious, self-motivated with attention to detail

-Ability to deal with pressure

-Good communication & negotiation skills

-Persuasive, persistent and firm

-Computer literate MS Office (Word, Excel, PowerPoint and Outlook) (M-Files proficiency advantageous)

-Stable employment record

-Contactable References

-To start as soon as possible, preferably on or before 1 November 2021

-3 months probation period applies

Duties:

-Full Debt Recovery functions for Insurers and Ad-Hoc Collections

-Support Credit Risk Advisor with Personal Assistant duties

-Achieve debt collection targets

-Drafting of legal documents

-Provide timeous and accurate reports, both internal and external

-Deliver results as per individual KPI’s.

-Administrative duties (Receives, analyses, and documents all written and verbal communication and correspondence on a timely basis in order to keep relevant audience up to date)

-Understanding of M-files and utilizing functions (pulling reports, capturing payments and payment schedules, generating documents, searching etc.)

-Utilise M-files for reminders, updates, correspondence, reports, assigning tasks and tracking workflows

-Keep Credit manager abreast of progress                               

-Manage and maintain collection matters for retainer and ad-hoc collection clients

-Obtain LAA (Legal Action Advice) form with indemnity to list plus a copy of Sale Agreement, Statement, Security Documents etc.

-Load matter onto M-Files, saving supporting documentation accordingly

-Contact Debtor telephonically, establishing status of debt and ability to pay and record interaction

-Follow proactive debt recovery processes and approaches to obtain payment

-Secure Acknowledgement of Correctness of Account or Acknowledgement of Debt, as applicable.

-Keep collection notes updated with details from telephonic conversations, e-mail correspondence, actions taken or followed, payment schedules or payments received

-Attend to formal attorney handover ensuring supporting documentation is provided with the handover

-Liaise and obtain regular updates from Attorneys, Credit Insurers, Liquidators and Business Rescue Practitioners.

-Keep Credit Risk Advisors and Clients abreast of progress.

Salary: R 12 400.00 gross CTC (not negotiable)

(Benefits after 3 months probation: RA, Group Life, Medical Aid, commission)

E-mail detailed CV in Word or PDF (Not as a link) to [email protected] and indicate the following:

– Reference CR2071; and

– Your salary expectation in context with amount offered.

(Also forward a recent photograph and Reference letters if possible)

APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.

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